Frequently Asked Questions
Everything you need to know about Smeg products and service.
How long does delivery take for Smeg appliances?
Small appliances are typically delivered within 3-5 working days. For large appliances, our specialist two-man delivery team will contact you within 2 working days to schedule a convenient installation date.
What is the standard warranty period on Smeg products?
All Smeg products come with a minimum 2-year manufacturer's guarantee covering parts and labour. Selected models may qualify for extended 5-year warranties during promotional periods.
Can I track my order status online?
Yes, once your order has been dispatched, you will receive an email containing a tracking link. For large appliance deliveries, you will receive a time slot notification via SMS on the morning of delivery.
What is your return policy for unwanted items?
You can return unused items in their original packaging within 14 days of receipt for a full refund. Please note that a collection fee may apply for large major appliances.
Do you offer installation services for built-in appliances?
Yes, we offer professional installation services for hobs, ovens, dishwashers, and laundry products. You can select the 'Installation' option at the checkout stage.
How can I find genuine Smeg spare parts?
Genuine spare parts and accessories can be purchased directly through our dedicated 'Spares' portal on the website by searching for your specific model number.